Shipping & Returns
SHIPPING POLICY
Processing. Orders ship within 1–2 business days. You'll get a tracking email as soon as your order is on its way.
Delivery. All orders ship by ground service through USPS, UPS or FedEx. Most orders arrive 2–5 business days after they ship.
Need it faster? We don't offer expedited shipping, but many of our products are available on Amazon with Prime delivery.
Damaged, missing or wrong items. Contact us at support@casamspice.com or (469) 293-4400 with your order number and a photo, and we'll make it right.
Holidays. Processing times may run longer around holidays and during high-volume periods.
RETURNS POLICY
Returns: It is important to us that all of our Customers are Happy Customers! So, we offer a 100% Satisfaction Guarantee!! If you are unhappy with your purchase, just let us know at support@casamspice.com or (469) 293-4400 and we will take care of you! Please note that customers are responsible for return shipping costs in all cases.
For New/Unopened Items: Just return your New, Unopened Items along with your packing slip and order number within thirty (30) days of delivery for a full refund (excluding shipping) – no questions asked! Please allow two (2) weeks to process refunds.
For Used/Opened Items: If, within thirty (30) days of a purchase, you decide that you are not happy with an Item that you have purchased and have already used, you may return this Item to us for store credit in the amount of your original purchase (excluding shipping). You can use this store credit for any purchase that you would like to make from our online store, including gift cards.
For those that participate or participated in our Try Before You Pay Promo on "The Range" that launched October 2024: If, within thirty (30) days of your transaction, you decide that you are not happy with it, you may reach out to us to initiate the return process at support@casamspice.com or (469) 293-4400 and we will take care of you! Please note that customers are responsible for the cost of shipping the product back to us with tracking to prove delivery for the return to be processed. Thank you for your business and trying us.
